MONA STAFF LTD (hereinafter referred to as “the Company”) provides job placement and referral services within the UK. This policy outlines the refund and related processing rules.
- Service Nature Description
The Company provides one-time information and job placement services, which are digital services, not physical goods; therefore, they are not subject to traditional return procedures.
- Refund Circumstances
Users may apply for a refund in the following limited circumstances:
The service has not yet started processing or no job information has been provided.
No matching job information can be provided due to reasons attributable to our company.
Duplicate charges or payment errors (after verification)
- Non-Refundable Circumstances
Refunds will not be provided in the following circumstances:
Job information has been provided or job introduction service has been completed.
User no longer needs the service for personal reasons.
User fails the employer interview or is not hired.
Incomplete or inaccurate information provided by the user results in no matching job.
Service process has already started (e.g., job screening or employer matching has been conducted).
- Refund Application Process
To apply for a refund, please contact us through the following methods:
Email: goodletloma7ngz3@hotmail.com
Phone: +44 7840 228741
Please provide the following information for processing:
Proof of payment
Registered name and contact information
Reason for refund
- Refund Processing Time
Applicants who meet the eligibility criteria after review will have their refunds processed within:
5–10 business days.
The refund will be returned to the original payment account.
- Service Alternatives
In some cases, we may prioritize providing:
Rematching with other positions
Adding more job recommendations
As a refund alternative (subject to mutual confirmation).
- Policy Updates
We reserve the right to update this refund policy at any time, and the updated content will take effect immediately.
For any questions, please contact:
Email: goodletloma7ngz3@hotmail.com
Phone: +44 7840 228741
Address: 9 Walney Lane, Hereford, England, HR1 1JD